Hostcloud360 (“Hostcloud360,” “we,” “us,” or “our”) is a brand of MEXA TECHUB USA LLC, a limited liability company registered in the State of Florida, United States. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit hostcloud360.com (the “Website”) or purchase and use our cloud VPS hosting services (the “Services”).

By using the Website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, and billing address when you create an account or purchase a plan.
• Payment Information: When you make a payment, your payment details (such as credit/debit card number, expiration date, and security code) are collected and processed directly by our payment processor, Stripe, Inc. We do not store your full card details on our servers. We receive only limited information from Stripe, such as the card type, the last four digits of your card, the card’s expiration date, and the transaction status, which we use for billing management, receipts, and fraud prevention.
• Support Communications: Information you provide when you contact our support team, including the contents of your messages and any attachments.

1.2 Information Collected Automatically

• Usage and Log Data: IP address, browser type and version, device type, operating system, pages visited, time and date of visits, and referring URLs.
• Service Data: Technical data related to your VPS instances, such as resource usage (CPU, RAM, bandwidth, storage), server status, and access logs, collected to operate, secure, and bill the Services.
• Cookies and Similar Technologies: See Section 7 below.

1.3 Information from Third Parties

We may receive information about you from third-party services, including fraud-prevention signals and payment verification data from Stripe, and analytics data from providers described in Section 6.

2. How We Use Your Information

We use the information we collect to:

1. Provide, operate, provision, and maintain the Services, including creating and managing your VPS instances;
2. Process payments, subscriptions, renewals, and refunds through Stripe;
3. Send transactional communications, including order confirmations, payment receipts, renewal reminders, invoices, and service notifications;
4. Provide customer support and respond to your requests;
5. Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms of Service or Acceptable Use Policy;
6. Comply with legal obligations, including tax, accounting, and regulatory requirements;
7. Improve the Website and Services, including through aggregated analytics; and
8. Send marketing communications where permitted by law — you may opt out at any time via the unsubscribe link in any marketing email.

Legal bases (where applicable, e.g., under the GDPR): performance of a contract (providing the Services), legitimate interests (security, fraud prevention, service improvement), compliance with legal obligations, and consent (marketing, non-essential cookies).

3. Payment Processing (Stripe)

All payments on hostcloud360.com are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. When you enter payment details:

• Your card information is transmitted directly to Stripe over encrypted connections and is subject to Stripe’s Privacy Policy, available at https://stripe.com/privacy.
• Stripe may collect additional information from your device (such as IP address and device identifiers) for fraud prevention and regulatory compliance purposes.
• We retain records of transactions (amount, date, plan purchased, billing name and address, last four card digits) as required for accounting, tax, and dispute-resolution purposes.

For recurring subscriptions, your payment method is securely stored by Stripe (not by us) and charged automatically at each renewal in accordance with the billing terms disclosed at checkout and in our Terms of Service. You can update or remove your stored payment method, or cancel your subscription, at any time through your account dashboard. At checkout, you confirm your agreement to our terms and to automatic recurring billing, and we retain a record of that consent (including its date, time, and IP address) as evidence of your authorization.

4. How We Share Your Information

We do not sell your personal information. We share information only with:

• Payment Processing: Stripe, Inc., for payment processing, subscription billing, fraud prevention, and dispute handling;
• Infrastructure Providers: Data center and cloud infrastructure partners that host the servers underlying the Services (including facilities in the United States, United Kingdom, Singapore, and Australia), strictly as necessary to provide the Services;
• Service Providers: Vendors that support our operations (e.g., email delivery, analytics, customer support tooling), bound by confidentiality and data-protection obligations;
• Legal and Safety: Law enforcement, courts, regulators, or other parties where required by law, subpoena, or legal process, or where necessary to protect our rights, prevent fraud, or address security or abuse issues;
• Business Transfers: A successor entity in connection with a merger, acquisition, or sale of assets, in which case this Privacy Policy will continue to apply to your information.

5. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Services. After account closure, we retain:

• Billing and transaction records for the period required by applicable tax and accounting laws (typically up to 7 years);
• Server and access logs for a limited period for security and abuse investigation purposes;
• Other personal data only as long as necessary for the purposes described in this Policy or as required by law.

Data on your VPS instances is deleted following account termination in accordance with our Terms of Service. You are responsible for backing up your data before cancellation.

6. Analytics and Third-Party Tools

We may use analytics services (such as Google Analytics) to understand how visitors use the Website. These providers may set cookies and collect usage data as described in their own privacy policies. You can opt out of Google Analytics via the browser add-on at https://tools.google.com/dlpage/gaoptout.

7. Cookies

We use cookies and similar technologies to:

• Essential cookies: Enable core functionality such as login sessions, the shopping cart, and checkout (including cookies set by Stripe for secure payment and fraud prevention). These cannot be disabled.
• Analytics cookies: Help us understand Website usage (only with your consent where required by law).
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings and, where shown, through our cookie consent banner. Disabling essential cookies may prevent checkout and account features from working.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), access controls, and network security measures. Payment card data is handled exclusively by Stripe under PCI-DSS standards. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.

9. International Data Transfers

MEXA TECHUB USA LLC is a United States company, and your information is processed in the United States and in other countries where our infrastructure and service providers operate (including the United Kingdom, Singapore, and Australia, depending on the datacenter region you select). Where required, we rely on appropriate safeguards (such as standard contractual clauses) for transfers of personal data from the European Economic Area, the United Kingdom, or Switzerland.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your personal information (subject to legal retention requirements, e.g., billing records);
• Export your data in a portable format;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications at any time.

For EEA/UK residents (GDPR): You may exercise the rights above and lodge a complaint with your local supervisory authority.

For Florida residents: Under the Florida Digital Bill of Rights (where applicable), you may have rights to access, correct, delete, and obtain a copy of your personal data, and to opt out of certain processing.

For California residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, correct inaccurate information, and not be discriminated against for exercising your rights. We do not sell or share personal information as defined by the CCPA/CPRA.

To exercise any of these rights, contact us at support@hostcloud360.com. We will respond within the timeframe required by applicable law and may need to verify your identity before fulfilling your request.

11. Children’s Privacy

The Website and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page and, for material changes, notify you by email or a prominent notice on the Website before the changes take effect. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

MEXA TECHUB USA LLC (operating as Hostcloud360) Email: support@hostcloud360.com Abuse reports: abuse@hostcloud360.com Address: 968 Arden Woods, Oviedo, FL 32765, United States Website: https://hostcloud360.com