This Refund & Cancellation Policy applies to all services purchased from Hostcloud360, a brand of MEXA TECHUB USA LLC, a limited liability company registered in the State of Florida, United States (“we,” “us,” or “our”), through hostcloud360.com. By purchasing our services, you agree to the terms below. This Policy should be read together with our Terms of Service.
1. Money-Back Guarantee (New Purchases)
We offer a 7-day money-back guarantee on the first purchase of a new VPS hosting subscription plan.
- If you are not satisfied with your new VPS plan for any reason, you may request a full refund of the plan fee within 7 calendar days of the initial purchase date.
- The guarantee applies once per customer and only to your first order of a given plan. It does not apply to subsequent orders, plan renewals, or repurchases after a previous refund.
- To request a refund under this guarantee, contact us at support@hostcloud360.com from the email address registered to your account, with your order/invoice number.
2. Pay-As-You-Go Wallet (Top-Ups)
For customers using the Pay-As-You-Go payment method, funds added to your Hostcloud360 wallet are used to pay for server usage, deducted in 30-minute intervals based on your active resources.
- Unused wallet balance: You may request a refund of your unused wallet balance at any time by contacting support@hostcloud360.com from your registered email address. Refunds of unused balance are returned to the original payment method used for the top-up.
- Used amounts: Funds already consumed by server usage are non-refundable.
- Promotional or bonus credits (credits we add to your wallet free of charge, including SLA credits) have no cash value and are non-refundable.
- If your wallet balance reaches zero, your Pay-As-You-Go servers may be suspended and subsequently terminated as described in our Terms of Service. Data on terminated servers is permanently deleted; maintain your own backups.
- Wallet balances are not transferable between accounts.
3. What Is Not Refundable
The following are non-refundable in all cases, except where required by applicable law or expressly stated otherwise in this Policy:
- Renewal payments — charges for renewing an existing subscription (monthly or annual) after the initial 7-day guarantee period;
- Partial billing periods — unused time remaining in a billing cycle after cancellation (see Section 5);
- Add-ons and upgrades — including block storage volumes, backup plans, managed database services, and other add-on fees, once the billing period has started;
- Wallet funds already consumed by usage, and promotional/bonus credits (see Section 2);
- Accounts terminated or suspended for violations of our Terms of Service or Acceptable Use Policy (e.g., spam, abuse, illegal content);
- Chargeback-related closures — accounts closed due to payment disputes filed without first contacting our support team.
4. Renewal Charges and Billing Reminders
- Subscription plans renew automatically at the end of each billing cycle (1 month or 12 months) using the payment method on file, at the rate disclosed at checkout (or as updated with prior notice).
- For 12-month plans, we will send a reminder email to your registered email address at least seven (7) days before the renewal charge, including the renewal amount, date, and instructions for cancelling.
- It is your responsibility to keep your account email address current so you receive billing notices.
- If you do not wish to renew, you must cancel before the renewal date. Renewal charges that have already been processed are non-refundable under Section 3, so please cancel in advance rather than relying on a post-charge refund.
5. How to Cancel
You may cancel your subscription at any time, and cancellation is as easy as signing up:
- Self-service: Log in to your Hostcloud360 dashboard and select Cancel Subscription on the relevant server/service; or
- By email: Contact support@hostcloud360.com from your registered email address and request cancellation.
Upon cancellation:
- Your service remains active until the end of the current paid billing period, after which it will not renew and no further charges will be made;
- No pro-rated refund is issued for the unused remainder of the current billing period (except within the 7-day guarantee under Section 1);
- Your VPS instance and all data stored on it will be permanently deleted after the service end date, following the grace period described in our Terms of Service. You are solely responsible for backing up your data before your service ends.
6. Refunds Required by Law
Nothing in this Policy limits any non-waivable rights you may have under the consumer-protection laws of your country or state of residence. Where such laws require a refund that this Policy would otherwise not provide, we will comply with the law.
7. Service Credits (SLA)
Downtime credits, if any, are governed by our Service Level Agreement and are issued as account credit toward future billing periods. SLA credits are not redeemable for cash refunds.
8. How Refunds Are Processed
- Approved refunds are issued to the original payment method through our payment processor, Stripe.
- Refunds are typically processed within 5–10 business days, depending on your bank or card issuer.
- We do not issue refunds to a different card, bank account, or payment method than the one used for the original purchase.
9. Payment Disputes and Chargebacks
If you believe a charge is incorrect, please contact us at support@hostcloud360.com before filing a dispute with your bank or card issuer — most billing issues can be resolved quickly by our team. Chargebacks filed without contacting support first may result in suspension of your account and services while the dispute is investigated.
10. Changes to This Policy
We may update this Policy from time to time. Changes take effect when posted on this page with an updated “Last Updated” date and apply to purchases made after that date. The policy in effect at the time of your purchase governs that purchase.
11. Contact
MEXA TECHUB USA LLC (operating as Hostcloud360) Email: support@hostcloud360.com Address: 968 Arden Woods, Oviedo, FL 32765, United States Website: https://hostcloud360.com
